When will my order ship?
Most orders ship within 1 to 2 business days, and approximately 90% ship in one week or less. We ship from several warehouses, but most items leave from New Jersey. If you need your order to ship same-day, please contact customer service to confirm that the parts you need are in stock and available for same day shipping. After placing your order, you may click the "My Account" link at the top [...]
My order is missing items
Every order that leaves our warehouse is run through a quality control process, but occasionally items are missed. In the event you are missing an item, first check to ensure that the part requested is not on back-order as noted on your packing slip. If the item should be there and is not, please call our office within 48 hours of noticing the issue. We are unable to provide support for missing [...]
I never received my order.
We ship our packages with the UPS and FedEx. Once a label is created, you will get an email with a tracking number. If that number shows "Delivered" but you do not have the package, please first double check around the area where your carrier normally delivers packages, or check with a neighboring business in the event it was mis-delivered. If you are still unable to locate the package, please [...]
I need to cancel an order.
If you need to cancel an item, or an order, please call 855-931-0002 or email the customer service team. Once an order ships, it may be subject to a restocking [...]
How do I edit my order?
Once an order is placed, you will be unable to edit it online. If you have any changes to the order, please call our office at 855-931-0002, or submit a ticket. Depending on the status of the order in our warehouse, we will attempt to make the changes [...]