What is liftgate service?
If you order a large amount of items, or the weight of the order exceeds our ground shipping services (149lb per box), we will ship the order via LTL Freight. Typically, truck orders ship via Fedex Freight. During checkout, you will see an option for LTL Freight and LTL Freight - Liftgate. The liftgate is a special truck that has the ability to unload the pallet without a forklift at the [...]
How do you ship?
DiscountStrutAccesories.com ships via FedEx. We will still offer UPS to customers who require it. We try to use the smallest possible box size to fit your items, however due to the nature of our custom products (such as cut strut), you may be presented with a shipping option such as a Small Flat Rate Box which cannot hold all items. We will adjust your order to fit in the next smallest and [...]
What is your return policy?
PLEASE REVIEW OUR RETURN POLICY BEFORE PLACING YOUR ORDER Merchandise Authorization (RMA) is required with all returns and exchanges. Up to 30 days after delivery Eligible merchandise may be exchanged for store credit and may be subject to a 20% restocking fee. [...]
When is my credit card charged?
At the time of checkout, your card will be charged for the entire amount of the order. You may see two charges on your statement depending on your card company, one is an authorization that should be removed within 3 days. If you still see more than one charge for an order, please contact our customer service [...]
How much does shipping cost?
When you complete checkout, you are presented a list of shipping options and costs. While we try to ensure these are as accurate as possible, there are times when shipping costs may change due to the size of the product ordered and how it is packaged. Please note that these charges are for estimation purposes only. We will attempt to contact you prior to shipping if your chosen shipping option is [...]