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What is your return policy?

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What is your return policy?

PLEASE REVIEW OUR RETURN POLICY BEFORE PLACING YOUR ORDER

 

  • Merchandise Authorization (RMA) is required with all returns and exchanges.

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    Up to 30 days after delivery
    Eligible merchandise may be exchanged for store credit and may be subject to a 20% restocking fee.

    After 30 days
    Returns will not be accepted more than 30 days after purchase and delivery.

    TERMS AND CONDITIONS

     

  • A Return Merchandise Authorization (RMA) is required with all returns and exchanges.

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  • Returned merchandise must be in new, unused condition.

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  • Merchandise must be returned with all original packaging and accessories.

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  • Customer is responsible for all return shipping costs.

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    EXCEPTIONS / NON-RETURNABLE ITEMS

    Returns will not be accepted more than 30 days after purchase and delivery.
    Special order items, customer-specified fabrications, and items requiring assembly are non-returnable.

    Advertised merchandise that is not in stock at the time of purchase may be subject to a 20% restocking fee. This fee is passed on to us from our suppliers when a product is ordered and has to be returned. Try as we might, we are unable to stock all of our products daily, but we do work hard to ensure as many are on the shelf as possible. We also do our best to communicate any backorders or delays.


    Labor, assembly and shipping charges are non-refundable.

    Store Credits provided for any returns will expire after a period of 180 days has passed.

    All returns must be accompanied by a Return Merchandise Authorization (RMA) numbers.

    Before we will accept a return, you must contact us to obtain an RMA#.br>

    Incomplete or Incorrect Orders

    All of our orders go through a rigerous quality control system but even so, sometimes mistakes do happen.

    If you received the wrong items or are missing items in your order due to an error generated by DiscountStrutAccessories.com and/or its affiliates, DSA.com will either provide a shipping label to return the items for the correct items as ordered, or offer a refund for the items.

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