What is liftgate service?
If you order a large amount of items, or the weight of the order exceeds our ground shipping services (149lb per box), we will ship the order via LTL Freight. Typically, truck orders ship via Fedex Freight. During checkout, you will see an option for LTL Freight and LTL Freight - Liftgate. The liftgate is a special truck that has the ability to unload the pallet without a forklift at the location. This is required for residential deliveries or locations where the carrier is unable to be unloaded by a forklift. If you require this service, and you do not choose it, you will be billed accordingly afterwards.